Tenancy first
Housing and support stay separate. The person's home is theirs, and changing who provides support should not mean moving house.
A home of their own, with the right people around them
Supported living for adults with learning disabilities, autism, mental health needs and acquired brain injury. Their tenancy, their routine, their choice of how support works.
The model
Support that fits the person, not the rota
The person holds their own tenancy or licence. We provide the support around it, at the hours that match their life rather than a staff schedule.
That means a consistent team, a keyworker who knows the history, and a plan reviewed with the person and the people who matter to them.
Who we support
- Adults with a learning disability
- Autistic adults, including those with sensory needs
- People recovering from mental ill health
- Adults with an acquired brain injury
- People with physical disabilities and complex health needs
Six things we get right
The details that decide whether support feels like a service or a home.
Tailored hours
From a few hours a week to 24-hour support, built around what the person needs and what they want to do.
A consistent team
Small teams and named keyworkers, so the person sees the same faces and does not have to explain themselves twice.
Positive behaviour support
Plans built on understanding the behaviour and the environment, not on restricting the person.
Real independence
Goals about work, education, relationships and health, reviewed rather than written once and filed.
Safeguarding, always
Clear reporting routes, a named lead, and families and professionals who hear about concerns early.
Who you can hold to account
Every service has a named manager. Every concern has a route. Every review has a date.
- Named service manager and escalation route
- Support plans co-produced with the person and their circle
- Monthly quality checks, quarterly reviews
- Health appointments and medication prompts recorded
- Complaints acknowledged within three working days
- Open reporting to commissioners and families
Make a referral
Local authorities, health professionals, families and advocates can all refer. Tell us what you can and we will come back with questions.
What to send
- Age band and current living situation
- The support needed, and the hours
- Who else is involved, and the timescale
- Any risks we should plan around
Please do not send
Clinical records or sensitive personal data. We will arrange a secure route once the referral is with us.
Where a referral involves regulated personal care, we confirm in writing which provider is accountable before accepting it.